This course provides an introduction to service management and the ITIL 4 Foundation certification exam, which is the entry-level certification in the ITIL framework and offers an exceptional overview of ITIL. By obtaining your ITIL 4 Foundation certification, you are showing employers that you understand the key elements, concepts, and terminology used in ITIL, including how operations move between each activity and process to create value in the service value system, and their overall contribution to the service management best practices.
Key concepts covered include:
- Key elements, concepts, and terminology in ITIL and service management
- Get introduced to the four dimensions of service management
- Review the seven guiding principles that an organization can use in all circumstances
- Understand the service value system and service value chain
Go from being an absolute beginner to understanding the basics of service management